Plain-language summary: Synk Soul charges a one-time fee for its analytical compatibility assessment. Because the report is generated and made available immediately after both partners complete the assessment, payments are generally non-refundable. Duplicate charges, failed transactions, or verified technical errors on our end are eligible for a refund.
Overview
This Refund & Cancellation Policy ("Policy") applies to all purchases made on the Synk Soul platform ("Service"). Synk Soul is an analytical compatibility assessment tool, not a subscription service — there are no recurring charges, and this Policy governs one-time payments only.
By making a payment on Synk Soul, you acknowledge that you have read and understood this Policy in full. This Policy should be read together with our Terms & Conditions and Privacy Policy.
Pricing & Payment
The current price for a compatibility assessment session is {{PRICE}} (inclusive of applicable taxes), displayed in Indian Rupees (INR). Payment is required upfront from the primary (account-holding) user before the assessment can be accessed. Your partner is not required to make any payment to complete their portion of the assessment.
Payments are processed through secure third-party payment gateways. Synk Soul does not store your card or bank details on its own servers.
No-Refund Policy
As a general rule, payments made on Synk Soul are final and non-refundable. Because access to the assessment and the resulting analytical report is granted immediately upon payment, we are unable to offer refunds for reasons such as a change of mind, partial use of the Service, delay in inviting your partner, or dissatisfaction with your compatibility score.
Our reports are generated from the honest answers provided by both participants and reflect a structured, data-driven comparison — not a guaranteed outcome. As such, the analytical nature of the result itself is not grounds for a refund.
Exceptions
We may, at our sole discretion, consider a refund in the following limited circumstances:
- You were charged more than once for the same assessment session due to a technical or payment-gateway error
- Payment was successfully deducted from your account, but access to the assessment was not granted due to a verified technical fault on our platform
- A clear billing error attributable to Synk Soul, such as an incorrect amount being charged
All exception requests are reviewed on a case-by-case basis and are not guaranteed to be approved even if they fall within the categories above.
Duplicate or Failed Payments
If your bank or payment provider shows a deduction for a transaction that failed on our platform, this is usually reversed automatically by your bank or card network within a few business days. If the amount is not reversed automatically, please contact us with your transaction reference so we can investigate and, where appropriate, initiate a refund.
Account Cancellation
Since Synk Soul operates on a one-time payment model with no recurring billing, there is no subscription to "cancel" in the traditional sense. You may choose to stop using the Service or delete your account at any time by reaching out to us through the platform.
Cancelling or deleting your account does not, by itself, entitle you to a refund of any amount already paid, except as described under Exceptions above.
How to Raise a Refund Request
To raise a refund request under one of the exceptions listed above, please contact us through the platform's support channel with the following details:
- The email address or account used to make the payment
- The transaction ID or payment reference number
- Date of the transaction
- A brief description of the issue
Requests without sufficient supporting information may take longer to process or may not be eligible for review.
Processing Timelines
Approved refunds are typically processed within 7–10 business days from the date of approval. The amount will be credited back to the original payment method used at the time of purchase. The exact time for the refund to reflect in your account may vary depending on your bank or card issuer.
Changes to This Policy
We may update this Policy from time to time to reflect changes in our services or applicable regulations. Where changes are material, we will notify you via email or a prominent notice on the platform. Your continued use of Synk Soul after any such change constitutes acceptance of the revised Policy.
Contact Us
If you have any questions about this Refund & Cancellation Policy, or would like to raise a request, please reach out to us through the contact options available on our homepage or your account dashboard.